Shipping & returns
Some items are ready to post but for those that are made to order, please refer to each product to see expected delivery times. These may vary during busy periods but I will always inform you if there may be a slight delay.
If you order several items including both something ‘made to order’ & ‘ready to post’, I will not post your parcel until I have made the ‘made to order’ item.
I want you to be completely happy with your purchase so please contact me if you are not using the ‘contact me’ form on the website & I will do my best to resolve the problem.
If you find a fault with your item(s), please contact me on the email address above within 14 days of delivery & I will provide you with information so you may return it. Do not return items without contacting me first.
Please check the size guides for each item carefully to ensure you order the correct size. Always feel free to contact me to ask specific sizing questions or request a custom made item. It may not always be possible on ready to post items but I will do my best.
Shipping within the UK is £4 per order via Royal Mail first class signed for, £10 for Europe + £14 elsewhere. Overseas shipping will be sent via 'Royal Mail tracked' which should take 5-7 days. Please contact me if you feel your item(s) are taking too long & I will provide you with tracking information.
I cannot be responsible for any lost or missing international packages. All duties & customs fees are the customer's responsibility & any items returned due to the non payment of these will not be refunded.